New/ Preloved Products

Returns

1. Once a sale is confirmed by GOKIDDEE, it cannot be cancelled/refunded.
2. Upon delivery of the product, buyer has to confirm the condition of the product within 24 hours.
3. No confirmation/ Confirmation after 24 hours is considered to be acceptance of product and not eligible for refund/cacellation.
4. For any damage/refund claims, please share an unboxing video of the same.
5. Please expect some wear and tear as the products are preloved.

Damages

1. Kindly raise your concern within 24 hours of receiving the product (return claims after 24 hours will not be accepted). Kindly send us an email on info@gokiddeee.com with the relevant unboxing videos and images.
2. Our team will review your complaint and get back as soon as possible.
3. We usually respond within 48 hours’ time.
4. In case of a refund confirmation (by us), the item needs to be packed within 2 days. We would require images of the packaging for logistical ease and coordination.
5. Ensure the original packaging is intact
6. The product should remain unused
7. Refund will be processed once the item has been returned to the seller,
8. Refund will be processed via your original mode of payment. This may take 5-7 days’ time after receipt of the product.

Cancellations

1. Once the order is placed and paid, the order cannot be cancelled in the interim , unless the item is unavailable for any reason.
2. Once the item is blocked, payment has to be made with in 24 hours of blocking. Order gets cancelled automatically if payment is not made within 24 hours.

Rental Products

1. Once the member is registered, the registration fee, the deposit amount and the rental amount paid is not refundable/ cancellable/ Transferrrable. Only refundable deposit wherever mentioned in refundable.
2. One time registration fee, Non-refundable deposit and the rental amount (as per the plan subscribed) will not be refunded once paid.
3. Refundable deposit will be paid once the member confirms the closure of the membership.
4. Refund of refundable deposit will be processed via your original mode of payment. This may take 5-7 days’ time after receipt of the products taken on rent.

Refer our shipping policy and Rental Policy for more details.