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We accept returns within [Insert Time Frame, e.g., 14 days] of the delivery date. To be eligible for a return, the following conditions must be met:
Certain items are non-returnable due to hygiene and safety reasons. These include, but are not limited to, [Insert Non-Returnable Items, e.g., perishable goods, personal care items]. Please check the product description for details on return eligibility.
To initiate a return, please contact our customer service team at [Insert Contact Information]. Provide your order number, a description of the issue, and any relevant photos if applicable. Our team will guide you through the return process.
Shipping costs for returned items are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or damaged product). If the return is a result of our error, we will cover the return shipping costs.
Once we receive and inspect the returned product, we will process your refund within [Insert Time Frame, e.g., 7-10 business days]. Refunds will be issued to the original payment method used at the time of purchase. Shipping costs are non-refundable unless the return is due to an error on our part.
If you receive a damaged or defective item, please contact us immediately at [Insert Contact Information]. Provide your order number and photos of the damage or defect. We will arrange for a replacement or refund based on the situation.
Currently, we do not offer exchanges. If you need a different item, please return the original product as outlined above and place a new order for the desired item.
Ensure that the return address provided is correct and complete. We are not responsible for returns lost or delayed due to incorrect or incomplete addresses.
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.